Buy Now

Return Policy

 

Our 100% Satisfaction Guarantee Policy

If you or your pet are not FULLY SATISFIED with our product we will make it right for you! Tell us why you are dissatisfied and send us the remaining product in its original packaging along with the receipt and we will either replace or give full refund within 90 days of purchase.

Refund for purchases made from third-party vendors (not directly from Mount Tibet) are not covered under this policy and you must contact the vendor directly.

 

Return Shipping Cost

All return shipping costs are the responsibility of the customer. Under no circumstance does Mount Tibet Corporation reimburse or provide credit for return shipping costs incurred by the customer unless the product was damaged during the shipment process or you received the wrong items or in a very rare situation, the product has gone bad while still in its original packaging. Please refer to our FAQ section on How do I differentiate between the appearance that is intrinsic to the Tibetan dog chew versus a chew gone bad?

 

Damage/Defective Return

Your order leaves the warehouse in good condition. If any visible damage to the shipping carton please refuse the delivery or contact the carrier and retain the original shipping carton. Additionally, please report any damages or discrepancies within 72 hours of receiving the shipment. Please refer to our FAQ section on How do I differentiate between the appearance that is intrinsic to the Tibetan dog chew versus a chew gone bad?

 

Return Refund Process

Please contact us prior to shipping the damaged/defective items back to us. We recommend that you ship via a carrier that can provide shipment tracking. Mount Tibet Corporation does not take responsibility for packages lost in transit.

You will be notified via email once we receive the returns with an indication as to what will follow. We will refund you the purchase price of the items returned and any sales taxes paid. Shipping and handling charges paid if any will not be refunded. Please allow 2-3 weeks to process the return.

Please make sure the above conditions are met to effectively carry out the return process. Mount Tibet Corporation reserves the rights to deny refund or exchange for items failing to meet the above conditions and will ship those items back to you at your expense.

All B2B customers need to request an RMA (Return Merchandise Authorization) prior to the return. You must make this request within 30 days of receiving the shipment.

 

Return address

Please use the following address for all returns

MTC Returns Dept.
1100 Luke Street
Irving, TX 75061

 

If you have any other questions please email us.

Our Customer Stories

Our Chocolate Lab, Riley loves your chews so much, we have to limit his enjoyment to 15 minute intervals or he would devour instantly.

Riley loves your product SOOO much!, Tina Haley

Kira, our 6 month old labradoodle, loves her Tibetan Dog Chew. When her first Chew broke up a little prematurely, the company sent us another two chews as per their 100% satisfaction guarantee policy. Their prompt attention was greatly appreciated!

Tasty, healthy treat for our puppy, Vivien H.

I have an 8yr old Dauschaund who loved the Tibetan Dog Chew treats. He typically has anxious behavior when nobody is home and these treats kept him occupied and calm while I was out. We love Tibetan Dog Chew!

Happy Pup, Samantha

I got a lab puppy a few weeks ago and this is the only treat that will keep her attention for long periods of time! My customers Love this as well-nothing but positive feedback!

I got a lab puppy, Ben

My customers are loving this great product, thank you for making it available!

My customers are loving this, Tim P.

Nothing better during a long car ride or day in the house to keep my Precious busy!

Nothing better during a long, Michelle R.

Ginger can’t get enough of her Tibetan Dog Chew. Thank you so much!

Ginger can’t get enough of, Chris D.

Tiny is a big fan !

Tiny is a big fan, Ruth C.

Molly will spend hours in the yard chewing on her Tibetan Dog Chew, her teeth look great and I know it’s healthy for her too!

Molly will spend hours in, Sophie W.

Lilly, my Shih Tzu loves her Tibetan Dog Chew, thanks for making such a great, quality product!

Lilly, my Shih Tzu loves, Tom H.


Share your story with us